Dimpleart.com Crappy Customer Service, 100% satisfaction Guaranteed is a lie
Update by user Sep 02, 2011
I would like to retract this complaint. I finally got a response from Dimpleart. He stated that they never got my previous emails. I find that hard to believe, but hey it happens. He responded and told me he would refund my money. I stated that I\'d rather not get a refund, but the art work I asked for. He obliged right away. I have the new artwork in hand, although I do like the original better.
As I stated in my original complaint, their art work really is top notch.
Thanks for letting me vent.
Update by user Aug 30, 2011
It\'s been more than a month since I filed this complain against DimpleArt.com and since I last contacted Dimple Art about my complaint.I still have not received any response from DimpleArt whatsoever.
If you want to purchase from them, just be aware that the art work will take longer than they said it will AND you will never get a response from them if you are unhappy in any way.My suggestion, AVOID!
Original review posted by user Jul 28, 2011
I purchased a caricature from Dimpleart.com out of thailand. Their artwork was top notch and the price was excellent. i needed the caricature for my new company logo. I ordered a caricature and paid for Medium Exaggeration. The website claims, 100% satisfaction guaranteed and Get your Caricature fast...
I placed my order on July 7 and had not heard anything so after 8 days. I emailed them to ask where my caricature was. I got the following response...
On Fri, Jul 15, 2011 at 11:52 PM, :-DimpleArt.com wrote:
I'm so sorry for the delay to complete your order. Now, your caricature's still being processed. But, it's almost done. You can expect to see it very soon.
I will send you the notification email once it's completed.
Sorry again. Please accept my sincere apologize.
All the best,
CUSTOM CARICATURES WITH A SMILE
After a few more days when I was just about to email them again I got an email that stated my caricature was complete. When I looked at the art work, although it is pretty good, it was not what I paid for. I received no exaggeration at all.
I emailed them within a few minutes after they sent it to me on July 19 and they did not respond. I emailed them again on July 21, again no response. I emailed them again on the 26th and said that if they did not respond to my inquiry I would post negative reviews. They still have not responded. Although the ar is good, if it is not what you had expected, oh well. Their claims for 100% satisfaction guaranteed is a lie, not to mention they have a link on their site for "Live Help" that when clicked takes you back to their home page.